Frequently Asked Questions

Below is a collection of the answers to the most frequently asked questions by customers.

Just click on the question to reveal the answer.

Hopefully these will answer your queries but if the question you have is not listed below or you just need more information then feel free to use the live chat or navigate to the contact page to send a message via email.

Select a question to see the answer -

Are the prints good quality?

All artwork is printed in-house using resin-coated pigment inks to ensure the highest standards of colour reproduction and detail. This also gives my printed products outstanding durability and longevity meaning they can last a lifetime.

Prints are produced on Ultra smooth matte fine art paper. Chosen for its high levels of detail reproduction and its refined sheen-free finish.

Are the frames good quality and well made?

Good question - and I know just why you asked it. Most frames (especially those on the affordable or cheap end of the spectrum) are usually badly made and don't show off a good looking bit of art to it fullest. You won't find that here.

Sloppy joints, floppy frames, wonky mounts and bad finishes are things that we just can't stand!

The frames that you will receive look exactly as they are pictured throughout the site. These wooden frames are made to a high standard, to be super sturdy and are guaranteed to be straight, well finished and have absolutely no sagging or misshaping issues of similar offerings from some other high street sellers!

They look quality because they are quality... And don't let the great prices put you off - other retailers are simply over pricing! Its just that simple.

All frames come fitted with crystal clear laminated glass (Large frames have acrylic glass) for clarity and safety, and are ready to hang or stand in portrait or landscape straight out of the box.

What mounts do you use?

All picture mounts are cut from exhibition quality 1.4mm Daler Rowney™ white core acid free mount board to guarantee the products that you receive look superb.

Do you deliver outside the UK?

Items can be shipped internationally, no problem. Just checkout as normal and the correct delivery cost will be added. Be aware that there is quite a high shipping fee for this service though.

We are looking to be-able to reduce this for non-UK customers in the very near future though. If you would like to be kept up-to-date with the latest news then click here to sign up to our mailing list now.

How much does delivery cost?

Standard UK delivery on all orders is just £4.75.

All UK orders over £100 automatically get free shipping at checkout too!

International shipping on all orders is £24.99

We are hoping to reduce this cost as soon as possible.

How long will my order take to arrive?

Standard UK delivery (3-5 days)

Orders will be sent using a tracked 3-5 day service (Excluding weekends and bank holidays). 99% of orders arrive within 3 days

Delivery to some postcodes, including Northern Ireland, Scottish Highlands and outlying parts of the UK mainland, may incur additional delivery charges and could take longer.

International delivery (5-7 days)

Orders will be sent using a tracked express courier service.

Delivery to some countries may take longer due to customs regulations and inland delivery services.

I've changed my mind about my purchase?

No problemo!

If you are not 100% satisfied with your purchase for any reason you can return items anytime within 14 days for a full refund. Your happiness is our priority.

The print or frame I received wasn't the one I ordered!

Sometimes mistakes do happen.
If it does happen then get in touch immediately so we can apologise and get your order straightened out asap!

I need more help. How can I get it touch?

Get in touch anytime!

If it's something quick then I would recommend using the Live Chat by clicking on the icon on the bottom right of any page.

If you have a bigger question then head over to the contact page to send us an email using the online form.

Where can I view the hangandilluminate.co.uk full terms and conditions?

You can view the full terms and conditions here or by clicking the "Terms & Conditions" link at the bottom of any page.